Privacy Policy

Privacy policy

Fitstop AUSTRALIA Pty Limited (ABN 41 629 534 407) and its related companies (together we, us, our and other similar expressions) are committed to protecting your personal privacy.  This Privacy Policy tells you how we collect, store, use and disclose your personal information.  Information is your ‘personal information’ if it is about you as an identified or identifiable individual.  We encourage you to read this policy carefully so that you understand how we deal with that information.

Our Privacy Principles
We are bound by the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth).  We have adopted internal policies and procedures to ensure that personal information that we collect, store, use and disclose is dealt with in accordance with the APPs.  You can see the full text of the APPs online at

Information We Collect
In order to provide our customers with our products and services, we may collect and use personal information about them.  If we are not provided with all the personal information we request, we may not be able to supply our products and services to you, and you or your organisation may not be able to participate in future offers of goods or services which we supply.  
The type of information we collect includes names, addresses, email addresses, bank account details, credit card details (if you buy products or services from us) and other contact details. We may also collect details about your age, sex, health and other personal information about you.
How We Collect Personal Information
Generally, we collect your personal information from you.  For example, we may collect information from you when you sign up to become a member of a Fitstop gym or sign up to our online platforms or when you provide us or your personal trainer with information, whether in person, by telephone, online or in writing. If you submit an order (including by telephone or online), we will collect information necessary to fulfil that order.

How We Store Personal Information 
We take all reasonable steps to keep secure any personal information which we hold about you and to protect your personal information from loss, misuse or unauthorised alteration. Any personal information you provide to us is stored on secure servers. Access to personal information is limited to our employees who specifically need it to carry out their business responsibilities. We also maintain physical security procedures to manage and protect the use and storage of records containing personal information. To help us protect your privacy, you should maintain the secrecy of the user name and password you use to access and use our website.

Purpose of Collection 
We collect, hold, use and disclose personal information so we can:
meet our legal obligations;identify our customers, potential customers and their representatives;provide our products and services or other benefits to you;communicate with you;inform you of any initiatives we think may be of interest to you;inform you about our products and services and the benefits of using our products and services;share your health and training information with other medical and health professionals, with your consent; develop and adjust training regimes and nutritional guidance for your personal needs;provide you with information about offers or other benefits that may become available; seek your opinion or comments about our products and services;carry out billing and debt recovery activities;carry out our management, administrative, quality assurance and complaint handling activities in a professional and efficient manner; develop and implement initiatives to improve our products and services; contact you to enable us to manage your account and fulfil our obligations to you or your organisation; andrecover monies owing to us from time to time, and for other secondary purposes.

We usually disclose the personal information we collect to our related entities, service providers and contractors that help us supply our products and services.  For example, we may disclose the personal information we collect to personal trainers we work with, our franchise partners, our information technology providers, third-party payment platforms, providers of marketing and promotional services, professional advisers such as legal practitioners and accountants, debt collectors and insurers.

Except as indicated above, we will not disclose your personal information to a third party unless you have consented to the disclosure;the third party is our service provider or contractor, in which case we will require them to use and disclose the personal information only for the purpose for which it was provided to them;the third party is a person involved in a dealing or proposed dealing (including a sale) of all or part of our assets and business;the disclosure is to a related entity; orthe disclosure is permitted, required or authorised by or under law.

We may use personal information to advise you of new products and marketing initiatives that we think may be of interest to you.  This may include product or service offerings, newsletters and general information about us. If you prefer not to receive information about our products and services, you can ask to be removed from the relevant circulation list by contacting us at the contact details listed below. We never disclose personal information to a third party for the purpose of allowing them to direct market their products or services to you, unless you have expressly consented to that disclosure.

If at any time you want to know what personal information we hold about you, you are welcome to request access to that information by contacting us at the contact details listed below. However, where the access impacts on the privacy of others;the request for access is frivolous or vexatious;there are existing or anticipated legal proceedings; orthe access can be denied under law or by a law enforcement agency,
we may deny your request for access. If we deny your request for access, we will let you know why.

Quality and Correction
We always try to make sure that the information we hold about you is accurate, complete and up-to-date. If at any time you believe the personal information that we hold about you is incomplete or inaccurate, please let us know. We will use all reasonable efforts to correct the information.

Website and Cookies
To ensure we are meeting the needs and wants of our website users, and to develop our online services, we may collect aggregated information by using cookies or similar electronic tools. Cookies are unique identification numbers like tags that are placed on the browser of our website users. These cookies are used to retain login and location information in order to make your experience more convenient and personal. We do not use cookies to track your internet activity before or after you leave our website.  No other business has access to our cookies. We do not use this technology to access your personal information in our records and you cannot be personally identified from a cookie.
Changes to this Policy
As our business evolves, our business processes and policies will be reviewed and may be amended. We may change this policy at any time. We will notify you of any change by posting an updated version of the policy on our website. Please be aware that it is your responsibility to check our website and make sure you keep up-to-date with any changes to this policy.

We are committed to constantly improving our procedures so that your personal information is treated appropriately. If you feel that we have failed to deal with your personal information in accordance with this policy or the APPs, please contact us at the contact details listed below so we have an opportunity to resolve the issue to your satisfaction. Our privacy officer will listen to your concerns and grievances;discuss with you the ways in which we can remedy the situation; andput in place an action plan to resolve your complaint and improve our information handling procedures if appropriate.

Disclosure to Overseas Recipients 
Generally, we are unlikely to disclose personal information to overseas recipients. However, we may use a third-party payment platform to process payments you make to us. Third-party payment platforms are generally global businesses which operate in a number of different countries. In providing their services, these payment platforms may disclose your personal information to their related entities or other third-parties located in countries where the laws on the collection, use and disclosure of personal information are less stringent or protective than Australia.